About Apex Stethoscopes

Welcome to the Apex Stethoscopes FAQ. Here you'll find answers to the most common questions about our products, technology, warranty, care, and ordering. If you don't see your question answered here, please reach out to our support team — we're here to help.

Who founded Apex Stethoscopes?

Apex was founded by Sam Jaquish, a former nurse who recognized that exceptional clinicians were often limited by substandard tools. Apex was built through collaborative effort with physicians, respiratory therapists, nurses, and other healthcare professionals who contributed their clinical expertise to create stethoscopes that truly serve the needs of modern healthcare providers.

What makes Apex different from other stethoscope manufacturers?

Apex stethoscopes combine clinical expertise with precision engineering to deliver superior acoustic performance at purposeful pricing. Built by clinicians who understand the realities of healthcare environments, our stethoscopes feature dual-lumen technology for enhanced sound clarity, premium materials for durability, and thoughtful design elements that support long shifts. We also offer color options that allow for personal expression in clinical settings.

Where are Apex stethoscopes manufactured?

While our design team works closely with healthcare professionals to engineer each component, we partner with specialized manufacturing facilities to produce our stethoscopes to exacting specifications. Each stethoscope undergoes rigorous quality testing before reaching your hands.

Product Features

What is dual-lumen "A" tube technology?

Our dual-lumen "A" tube design features two completely separated sound channels within a single exterior tube. Unlike traditional "Y" configurations where sound waves merge and can create interference, our approach maintains isolated pathways from chestpiece to ear. This design eliminates the sound "traffic jams" that can degrade clarity in Y-tubes, delivering clearer acoustic performance without compromising comfort or convenience.

Why choose stainless steel over aluminum for the chestpiece?

Medical-grade stainless steel delivers unmatched acoustic properties compared to aluminum alternatives. While aluminum offers marginal weight reduction, steel provides superior sound conduction with minimal external frequency distortion. Steel also offers better thermal properties for patient comfort, a more durable non-corrosive surface that withstands thousands of cleanings, and natural weight that dampens hand tremors during extended auscultation.

Are Apex stethoscopes lightweight?

Apex stethoscopes are designed for acoustic excellence using solid stainless steel chestpieces. This results in a slightly heavier weight compared to entry-level models, but ensures sound clarity, hand stability, and long-term durability. We believe the enhanced performance justifies the premium materials.

What's the difference between the adult and pediatric chestpieces?

Our adult chestpiece (47mm) provides optimal surface contact for thoracic and cardiac assessment across most adult patients. The pediatric model (35mm) allows for precise placement between intercostal spaces in smaller patients. The pediatric chestpiece isn't simply scaled down—it's recalibrated to better capture the higher-frequency sounds typical in pediatric patients, with features like non-chill rings to prevent startle responses that can alter vital signs.

What colors do Apex stethoscopes come in?

Apex stethoscopes are released in limited color runs. Current launch colors include Timeless Black, Tidal Teal, Endless Orange, and Midnight Indigo. Visit our product pages to see all available options.

New colors are announced on social media and through our newsletter. Once a color sells out, it may not return — so grab your favorite while it's available.

Care and Maintenance

How should I clean my Apex stethoscope?

While many manufacturers advise against certain cleaning agents, we understand the realities of clinical practice. Our stethoscopes are engineered to withstand common hospital disinfectants including alcohol wipes, hydrogen peroxide, and bleach solutions. Clean your stethoscope with what works in your environment, but do inspect it regularly to ensure optimal performance. For best results, allow your stethoscope to dry completely before use.

How often should I replace ear tips and diaphragms?

Ear tips and diaphragms are consumable components that may require replacement with regular use. We recommend inspecting these components regularly for signs of wear, cracking, or hardening. The good news: we offer free replacement parts for these soft components—just cover the shipping costs, and we'll send what you need to keep your scope performing at its best.

Will cleaning products damage my stethoscope tubing?

Our medical-grade PVC tubing is designed to withstand the rigors of clinical environments, including exposure to common disinfectants. While the tubing is robust, we recommend periodic inspection of all components to ensure your stethoscope continues to deliver the acoustic performance you expect. Regular maintenance checks help you identify when parts might need replacement—before they affect your diagnostic capabilities.

Ordering, Warranty, and Support

What does your lifetime warranty cover?

Our lifetime warranty covers manufacturing defects and material breakdown through normal clinical use, including:

• Cracked or broken chestpieces
• Tubing separation or breakdown
• Headset breakage or failure
• Diaphragm or rim detachment
• Internal component failures

What's not covered by the warranty?

Our warranty doesn't cover:

• Damage due to misuse or abuse
• Aesthetic changes (scuffs, surface wear, color fading)
• Lost or stolen stethoscopes
• Products with alterations to the original design

How do I make a warranty claim?

The process is simple:

1. Contact our support team with a description of the issue
2. Provide proof of purchase (order number or receipt)
3. Ship your scope to our service center (buyer pays return shipping)
4. Receive your repaired or replaced scope (we cover return shipping)

Most warranty claims are processed within 10 business days of receipt.

Do you offer free replacement parts?

Yes! We offer free replacement parts for soft components like ear tips and diaphragms. While we don't cover the shipping cost, the parts themselves are free. We understand these components experience normal wear and tear during clinical use.

Do you offer returns or exchanges?

Yes! We offer a 60-day return window for unused or gently used stethoscopes. If you're not satisfied, reach out to us at help@apexbioacoustics.com to initiate a return or exchange.

Is registering my stethoscope required for warranty coverage?

No, registration is not required for warranty coverage. However, registering provides benefits like faster warranty processing, product update notifications, and special discounted replacements if your scope is lost or stolen. Register online at apexstethoscopes.com/register.

Is the warranty transferable?

No, our warranty is non-transferrable and applies only to the original purchaser.

How do I order an Apex stethoscope?

You can order directly through our website at apexstethoscopes.com or through select healthcare supply distributors. Ordering directly often provides the fastest shipping and most current pricing.

Do you offer educational discounts?

Yes! We offer special pricing for nursing and medical students. Verification of current enrollment is required. Visit our Community page for more details and to apply for the discount.

How long does shipping take?

Orders are typically fulfilled within 24 hours, and we offer free 2-day FedEx Pak shipping on all orders. This means most customers receive their Apex stethoscope within 2-3 business days of placing their order.

Do you ship internationally?

We do not ship internationally by default, but we welcome inquiries. If you're interested in international shipping, please contact us at help@apexbioacoustics.com, and we'll be happy to discuss options.

Still have questions? We're happy to help. Contact us at help@apexbioacoustics.com and we'll get back to you as soon as possible.